Refund Policy
RETURNS POLICY
This returns policy applies to all goods and services purchased through the online store operated by Lavan Jewellery LTD. By making a purchase, you agree to the terms set out below.
To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
The following goods are exempt from being returned:
- Perishable items (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary products (e.g., underwear)
- Hazardous materials, flammable liquids, or gases
Services that begin immediately after payment (e.g., downloadable software, gift cards, or gift wrapping) are non-refundable.
Under the Consumer Contracts Regulations, you have the right to cancel your purchase within 14 working days of delivery for a full refund of the goods or services purchased, including any original postage and packaging charges. However, return shipping costs are not refundable.
Our standard returns policy allows you to receive a full refund within 14 working days if you change your mind and the goods are not faulty or misrepresented. Postage and packaging charges will also be refunded.
If you believe the item is faulty or misrepresented, please contact us before requesting a refund, and we will attempt to resolve the issue.
For physical product returns, please contact us in advance to arrange the return. For non-physical services, reach out to us for specific return instructions.
After receiving and inspecting your returned item, we will notify you of the refund status and process the refund to your original payment method within a few days.
If you have not received your refund after being notified of its issue, please check your bank or card statement first and then contact your bank, as processing times vary between financial institutions.
For items purchased with a discount voucher, only the amount paid will be refunded, not the full listed price.
Items purchased on sale may not be eligible for a refund if you change your mind. Please contact us for clarification before purchasing sale items.